All sales are final unless otherwise noted.

Please read and make sure you fully understand our refund
policy prior to making a payment.

Interlunar Media is a marketing agency that provides
marketing services of the highest quality. Our goal as a marketing agency is to
bring the highest value for each dollar spent by our clients, and in order to
help us in that vision, we need to ensure operations run smoothly. Therefore,
we require payments to be made on time with respect to the services offered to
the client.

THIS IS OUR REFUND AND CANCELLATION POLICY AND BY WORKING
WITH INTERLUNAR MEDIA FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU
AGREE TO ABIDE BY OUR POLICIES UNLESS STATED IN YOUR CONTRACT AGREEMENT.

Web Development:

Web design and development projects require extensive
resources, time and incur internal expenses. Therefore once a payment or
deposit is made, it is non-refundable. If a project gets cancelled, delayed or
postponed by the CLIENT, then all money paid will be retained by Interlunar Media
and if applicable, an additional cost will be charged to the CLIENT for all
work completed beyond what was already paid for. No exceptions.

Search Engine Optimization, Social Media Marketing, &
Internet Marketing

Payments for Search Engine Optimization, Social Media
Marketing or any of our Internet Marketing services are non-refundable even if
a fee was paid in advance. Once a payment or deposit is made, there are no
exceptions to our refund policy.

Setup Fees:

Setup fees are applied directly to expenses incurred by
Interlunar Media in the setup phase of any SEO or Internet Marketing campaigns
and are non-refundable.

Chargebacks:

We normally ask for a client credit card or payment info so
that we can charge the client card for services provided or we may also send an
invoice so that you can pay. Claiming that you didn’t provide your card info or
that you are not aware of such charges is illegal and fraudulent.

If any chargeback or payment dispute is caused by the client
to a bank or credit card company, then client services and/or projects will be
suspended and in some cases, all work will be undone (reversed) without notice.
Furthermore, the amount of the chargeback fee will be issued to the client (to
recover any fees passed on to us by the credit card company).

In Addition, any outstanding balances accrued as a result of
the chargeback(s) will have to be paid in full before we restore service,
deliver any files, or commence any work.

PLEASE CONTACT US TO ADDRESS ANY BILLING ISSUES AND WE WILL
BE MORE THAN HELP TO YOU.

Requesting a chargeback or opening a dispute for a valid
charge from us is fraud. Chargebacks are never a legal or appropriate means of
obtaining a refund. All disputes will be challenged by our legal team with
sufficient evidence from our records.

Website Hosting

All hosting payments whether present or past months are
non-refundable. Web hosting accounts are set up from the date of your order and
are allotted a limited amount of server resources depending on the plan you
purchased.

If the client opens a hosting account but does not use it,
payment will still be due. Hosting billing cycles continue until a cancellation
notice is received in writing from the CLIENT.

Account Suspension

All hosting payments that are 20 days past due will trigger
an account suspension. Hosting paid up to 12 months in advance and cancelled
before the expiration date will be refunded for the months not yet elapsed.

Interlunarmedia.com reserves the right to disable and/or
terminate a user’s account, services, or contract if a user is found in
violation of our terms and policies. Termination due to policy violations will
not be refunded.

ABOUT REFUNDS / NO REFUNDS

Once we have begun service or labour on your project,
accounts, orders, etc, we do not issue refunds for any reason.

All services are offered at the client’s own risk: no
guarantees, no refunds, no exchanges, no credits.

Interlunar Media and its affiliates, subsidiaries and
vendors cannot and will not be responsible or liable for your monetary
investment or loss in any way.

We do not know of a single PPC or digital advertisement
provider that offers refunds on ads, clicks, budget, etc. Once you have spent
money for ads on Google, Facebook, Twitter, LinkedIn, etc, you will almost
certainly never see that money returned again, for any reason, no matter how
compelling or justifiable your case may seem. The companies mentioned here are
global titans, they and many others like them simply will not be swayed when it
comes to refunding requests or service issues, including but not limited to
loss of investment or loss of business or unexpectedly high charges for click
costs and placements.

DISCLAIMER OF GUARANTEES & EXPECTED RESULTS:

We absolutely do not guarantee results in any way.

Most professional marketers and marketing agencies do not
guarantee results.

To re-phrase a quote from Frank Kern: “Your results will
vary and depend on many factors … All business entails risk as well as massive
and consistent effort and action. If you’re not willing to accept that, please
DO NOT [contract with us for marketing services]”

Google forbids marketing agencies from guaranteeing ranking
or listing results and discourages users from working with agencies that
provide guarantees. For an example, Google’s statement here which says “Beware
of SEOs that claim to guarantee rankings“.

The same principle applies to all other entities (ad
platforms and publishers) and services (PPC, advertisements, email marketing,
etc).

This is not our opinion but the best summary regarding a
guarantee in the Marketing industry comes from Forbes, Where it states: “Making
guarantees about something you cannot control carries inherent ethical
problems” and about the client: “If you have to ask about a guarantee, you
probably aren’t ready to be a client because you aren’t financially stable
enough to make the investment” “Potential clients seeking guarantees raise two
major red flags: a. their own credibility b. the nature of your relationship
with them.” The article (by Josh Steimle)

We work with clients to increase their sales, revenue and
profitability while in most cases we achieve exceptional results but the
systems, people and corporations utilised in marketing, sales and business are
beyond our control.

Examples include, but are not limited to:

•             We can’t
force Google, Facebook or any other ad platform or publisher to list or show
your ad in any particular position, rank, or order;

•             We can’t
make people see, or watch your ad, listing, offer, services or product;

•             We can’t
compel people to like your ad, listing, offer, services or product even if they
do see it;

•             We can’t
make them click on the ad or the link if they see or like it;

•             Once they
click, we can’t make them like your website or anything they see on it;

•             We can’t
prevent them from leaving your website;

•             We can’t
make them accept your offer, product or service in any way, including opt-ins,
calls, contacts or purchases, even if they have seen it and liked it;

•             Most
importantly of all, even if someone gets this far, and likes and wants whatever
you have to offer them: we can’t make them pay you;

No Assurance, Guarantee or Warranty:

We offer this information as a best-effort suggestion to
help you understand and control your rights and/or options.

No assurances, guarantees or warranties are provided
concerning this information. Use at your own discretion. We encourage all users
to fully educate and familiarize themselves with the implications, effects and
risks of technology, online marketing and advertising, and internet use,
especially as it concerns to business and your personal privacy, security, etc.

Monthly Marketing Plans Cancellation Policy

Successful Interlunar Media clients on an ongoing monthly
marketing plan may cancel their plan, with 28 days prior written notice.
Interlunar Media does not refund partial month payments. Cancellation only
applies after the 28-day cancellation waiting period is over. Clients will be
charged for any work done during the 28 cancellation period. Interlunar Media
does not guarantee sales generated from any client advertising campaign.

Exceptions:

We reserve the right for our company to make exceptions and
issue refunds or credits at their sole discretion only.

We reserve the right to state special terms on a contractual
agreement with a client if required.